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Welcome note from Sue RobinsonBack

SueRobinson2Dear Colleagues,

The Chancellor’s 2015 budget this week was billed as one that was consumer led ahead of the general elections in May, and one which continues to support businesses and investment. The NFDA are pleased to see that the government announced a new £100m investment in the automotive industry, as well the abolition of national insurance for apprentices from April 2016.

This week I attended the ICDP conference where we were presented with some interesting facts and figures on customer satisfaction, the aftermarket, connecting with and retaining customers and the continued growth of finance and leasing. Of particular interest was the presentation on the aftermarket. ICDP data shows that the overall demand (in volume and value) is in decline, with expectations of further decrease. This is an area where workshops need to leverage relationships with current customers to increase retention. For a copy of the presentation please contact

Finally, the NFDA’s sister association NAMA has published its monthly car and LCV data reports this week. The car report shows that during February the average month-on-month value of used cars sold at auction across the board decreased -0.4% to £5,567, whilst the LCV report shows that the volumes bounced back very strongly in February with an 8.6% increase. Please contact the NFDA for a full copy of the report.

Sue Robinson, Director

Posted by Sue Robinson on 20/03/2015