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Welcome note from Sue RobinsonBack

SueRobinson2Dear Colleague,

This week, the National Conciliation Service (NCS) is pleased to announce that it has received approval from the Chartered Trading Standards Institute (TSI) as a certified consumer Alternative Dispute Resolution (ADR) provider.

The approval, which will last for a 12 month period, ‘is for the purposes of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.’ Members can contact the NCS on 01788 538317.

Also this week, the Financial Conduct Authority (FCA) announced its final remedies and rules on the Guaranteed Asset Protection (GAP) Market. The FCA has turned a deaf ear to dealer concerns regarding changes to selling GAP insurance, despite extensive lobbying by the NFDA. We have however gained some substantial concessions, primarily in terms of the deferment period, which has been revised down from the FCA’s original proposal of a 30 day period to 4 days. A full summary of the FCA’s remedies is included below. If you have any issues on this matter please contact

Finally, I attended the Car Dealer Conference this week, which included a panel discussion with manufacturers and dealers. Dealers brought up the subject of ‘pre-reg’ (see today’s news). It was a great shame that manufacturers were not asked to respond to the comments made – a missed opportunity?

Sue Robinson, Director

Posted by Sue Robinson on 12/06/2015