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Members will be aware that the Consumer Rights Act will come into force on 1 October 2015. To assist members, the NFDA has produced an in-depth guidance document which can be downloaded from our website, please click here. The guidance outlines the key features of the Act and what dealers need to do in terms of complaints handling. If you have any issues, please contact the NFDA helpline on 01788 538303.
This week the new car and commercial registration figures were released for June. The car market has increased 12.9% and the commercial vehicle market increased by 18.8%. Further details are featured below.
Finally, you should by now have received the NFDA dealer attitude survey questionnaire. I would like to encourage you to complete and return the survey for each of the franchises you hold. The survey is critical in enabling the NFDA to lobby manufacturers on behalf of members to improve the relationship and balance of power between the two parties. The results will be published in September. If you would like to receive a copy please email email@example.com with your request.
Sue Robinson, Director