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Welcome note from Sue RobinsonBack

SueRobinson2Dear Colleagues,

The NFDA’s sister association the National Association of Motor Auctions (NAMA), has published its monthly car and LCV data reports for January. The car report shows that the average sales price in January increased by 1.7% from December 2015 to £5,689 from ££5,534, whilst the LCV report shows that the average value of used LCV’s across the board increased 3.1% from £4,803 to £4,950 in the month. For a full copy of the reports please email

Under the new Alternative Dispute Resolution (ADR) rules, if you are using the National Conciliation Service (NCS) as your ADR provider, you are required to display their number on your website –  01788 538317. As a first point of contact, you must also include your own contact details for all complaints prior to the consumer going to the NCS.

Finally, this week’s MILS HR Update covers ‘Disciplinary Investigations in the workplace’. A reminder that as part of your NFDA membership, you have access to our legal helpline for any issues relating to HR and queries into changes in legislation. Please call our helpline on 01788 538303.

Sue Robinson, NFDA Director

Posted by Sue Robinson on 19/02/2016