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Five advantages of Trusted Chat for businessesBack

TrustedChat3Online shopping has grown significantly but the one main disadvantage is that customers are disconnected from someone who can answer their questions in real time.

To stop potential customers from clicking away from e-commerce sites, many businesses have introduced live chat to support to their websites and Trusted Dealers is at the forefront of this technology with its new Trusted Chat facility which is able to provide convenient answers to your customers whilst adding significant benefits to your business as a whole.

Below are five ways to show how Trusted Chat can improve your business and maximise its effectiveness.

1. Trusted Chat is convenient

Adopting an online chat system puts customers immediately in touch with people that can help. Wait times are usually much less than in a call centre, and in most cases customers can get an instant response.

2. Trusted Chat saves money

Live chat software has consistently demonstrated that it has the capability to save both employee time and phone expenses. Employees who engage in live chat with customers have the ability to handle multiple chats simultaneously which reduces the need to hire more staff. Employees are spending less time on the phone and can instead be multi-tasking during chat conversations.

3. Trusted Chat increases sales

Live chat on a website can generally lead to improved sales figures. Customers immediately have someone they can chat to who can walk them through the sale and answer questions which can ultimately make or break the deal. This interaction helps to eliminate bounces away from retail websites and ensures that shopping carts make it through to check out. Furthermore, once customers are engaged with a sales person who they feel understands their needs, that person is in the perfect position to recommend additional products to further increase the sale.

4. Trusted Chat puts you ahead

Many top retail businesses are still not offering live chat on their websites. Choosing to adopt Trusted Chat will put you ahead of your competitors by offering a simple way to connect with your customers and encourage them to spend more money with you online.

5. Trusted Chat enhances “moments of truth”

A customer’s frustration or need that has yet to be fulfilled can become negative “moments of truth”. Live chat is able to provide immediate access to these moments and satisfy them by offering instant reassurance that a product or promotion will perform as advertised. In addition, as your sales people speak to customers, they can also discover ways to improve your company’s moments of truth.

The cost savings and convenience for both staff and customers makes Trusted Chat not only a viable option for businesses today, but an essential tool for any company that thrives on providing excellent customer service. For further information on how Trusted Chat can significantly improve your business, call Neil on 01423 506272 or email neil@trusteddealers.co.uk

Posted by Leana Kell on 06/01/2014