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Robert Forrester and Mark Squires, CEOs of Vertu Motors and Benfield Motor Group respectively, were amongst the key speakers at Driving Digital 2. Sue Robinson opened the conference and then Robert outlined the background to Trusted Dealers and its direction over the coming months in taking the fight to aftersales.
Hugh Dickerson from Google then took us on a typical service customers journey through the online jungle using James Bond for his case study. This set the scene for Mark Squires to outline the rational behind NFDA Standards for Aftersales. These will underpin the 10 Points of Difference on aftersales which we will take to market next year.
In advance of that, its important that members launch the standards internally, find out more by visiting www.trusteddealers.co.uk/nfda-standards.
The conference finished with Chas Hallett editor-in-chief of What Car? challenging dealers to meet consumer expectations in sales and aftersales following Neil Addley outlining plans for Trusted Dealers, Trusted Search and Trusted Jobs in 2014.
Driving Digital 3 – The Live Tour will be a series of more interactive, regional events held in March 2014. If you’d like to receive more information email email@example.com and we’ll send you info as soon as the venues are booked!