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“It is extremely positive to note that there has been a 5% increase in the number of motorists planning to use a franchised dealer for servicing.” said Sue Robinson, National Franchised Dealers Association (NFDA) Director.
A report from Motoring.co.uk revealed that 50% of consumers over the last six months said they will used a franchised dealer for servicing, compared with 45% at the end of 2012.
Robinson continued “Franchised dealers have worked hard to stay competitive within an ever changing market. They have adopted new approaches to retain their customer base and continue to explore even more ways to retain value-conscious customers.
“Franchised dealers are committed to offering specialist in-depth and up to date brand knowledge to ensure the service they offer is at the highest possible level. They continue to invest in equipment, facilities and staff training.”